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How h89ii Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you use h89ii, how we use it, and what rights you hold over it.

Account data collectionDANA, OVO, GoPay payment dataCookie and device dataYour access and correction rightsData retention periods
h89ii How h89ii Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Your data security is a practical matter, not just a statement. Here is what we actually do — from the moment you log in to the point where your data is no longer needed for account or legal purposes. Each of the practices below is applied consistently across every account on h89ii, regardless of which payment method you use.

Encryption in Transit

All data sent between your device and our servers — including DANA and OVO payment confirmations — travels over SSL encryption. Your session data is not readable in transit.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand which account areas you visit most. You can adjust cookie preferences in your browser settings at any time.

Data Retention Policy

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. Transaction records tied to GoPay or OVO payments are retained for audit and dispute purposes.

Access and Correction Rights

You can request a copy of the data we hold about you or ask us to correct inaccurate information. Submit a request through live chat or the Help Centre form and we will respond after verifying your identity.

PRIVACY CONTACT PATHS

How to Reach Us About This Policy

If you have a question about how we handle your data, want to correct information on your account, or need to understand what we hold about you, our support team can walk you through it. Reach out through the channels below and tell us your registered account email so we can verify your identity before sharing or changing any data.

Live Chat Open the chat window inside your account dashboard. Our team will ask for your registered email to verify you before discussing any personal data details.
Email Support Send your data request to our support address listed in the account help section. Include your account username and a clear description of what you need.
Account Help Centre The Help Centre inside your account has a dedicated privacy request form. Fill it in, submit it, and we will respond once we have verified your identity.

Common Questions About Your Privacy at h89ii

These are the questions we hear most often about data rights, account information and how we handle payment details. Each answer reflects how we actually operate — not a generic template.

We collect your name, email address, date of birth and contact number at registration. We also collect device and IP data automatically when you log in or browse the account area.

No. We only receive a transaction reference and timestamp from the payment rail after a deposit or withdrawal is confirmed. Your e-wallet PIN and login credentials stay entirely within the DANA, OVO or GoPay apps.

We retain account records for a period after closure as required by applicable law in eligible regions. Transaction histories tied to payment methods like GoPay are kept for dispute resolution and audit purposes.

Yes. Submit a data access request through live chat or the Help Centre form inside your account. We verify your identity first, then provide the data summary within a reasonable timeframe.

We do not sell your data. We share limited information with payment processors like DANA and OVO only as needed to complete transactions, and with service providers who help us operate the platform under data agreements.

Contact us via live chat or the account Help Centre and specify what you want corrected or removed. We will verify your identity before making any changes to your account record.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.