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How h89ii Handles Your Rights and Policy

Our legal terms set out what you can expect from us and what we expect from you when you use the h89ii lobby.

Jurisdiction-dependent accessDANA, OVO, GoPay account contextData retention policyUser rights on requestAccount security standards

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HOW WE HANDLE YOUR DATA

Account Security and Data Practices at h89ii

Security and data handling are not afterthoughts here — they are part of how the account system is built. Your e-wallet connections (DANA, OVO, GoPay) are verified at the point of linking and are not stored in plain text. We apply access controls at every account tier so that payment identifiers and personal details are readable only by the systems and staff that need them to process your request.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from your account settings at any time.

Data Retention

Transaction records, including DANA and GoPay deposit logs, are retained for the period required by our operational policy. Older records are archived or deleted on schedule.

Account Security

Login sessions are protected by OTP verification. If you notice an unrecognised login, use the account security page to force a session reset and contact support immediately.

Data Request Process

To request a copy of your stored data or ask for a correction, submit a written request via our support email. We confirm receipt and aim to respond within a reasonable timeframe.

What Our Terms Actually Cover

h89ii Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every account action on h89ii — from opening your wallet link with DANA, OVO or GoPay to placing a bet, withdrawing a balance or contacting support. When you deposit via OVO and a transaction is recorded, that record is stored against your

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account in line with our data retention schedule. We do not share payment data with third parties outside of what is required to process the transaction itself. Your account information — including e-wallet identifiers used for GoPay or DANA top-ups — is held under the access
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controls described in our privacy section. If a dispute arises over a transaction, the timestamped record in your account history is the reference point we use. Terms can be updated; we post changes to this page and your continued use of the lobby after a change
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is posted constitutes acknowledgement. Where local law in Indonesia restricts or limits access to any service we offer, that restriction applies and takes precedence. We aim to keep this page current, clear and written in plain English so you always know where you stand.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

Reach Us About Policy or Account Rights

If you have a question about your rights under these terms — a data request, an account dispute or a query about how your OVO or DANA payment details are stored — our support team handles legal and policy enquiries directly. Use the channel that works for you; we route policy questions to the right team regardless of which one you start with.

Live Chat Open the chat widget from any page in the lobby. For legal or policy questions, select the account or data topic from the menu so we route it correctly.

Email Support Send a written request to our support email for formal data-access queries or account-rights questions. We respond in writing so you have a record.

Account Help Centre Log into your account and navigate to the Help section. Policy articles and request forms for data access or account changes are listed there.

Common Legal and Account Policy Questions

These are the questions we get most often about our legal terms, data use and account rights. If yours isn't here, use the live chat or email path above and we'll answer it directly.

Access depends on local law and the eligible regions we serve. Check your regional eligibility before opening an account — availability is not the same across all areas.

We store the transaction reference and e-wallet identifier needed to process your deposit or withdrawal. Payment data is not shared with third parties beyond what processing requires.

Send a written request to our support email. State your account username and the data you're asking about. We confirm receipt and respond within a reasonable period.

You can request deletion of personal data we're not legally required to retain. Some transaction records must be kept for operational reasons. Contact support by email to start the process.

We post updates to this page. Continued use of the lobby after a change is posted means you acknowledge the updated terms. Check this page if you want to see the current version.

Transaction logs linked to GoPay or other e-wallet payments are retained for the period our policy requires, then archived or deleted. Closing your account does not immediately remove these records.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How h89ii Handles Your Rights and Policy

Account Security and Data Practices at h89ii

Reach Us About Policy or Account Rights

Common Legal and Account Policy Questions

01 Is h89ii available where I live in Indonesia?

02 What data does h89ii store when I link my OVO or DANA wallet?

03 How do I request a copy of my personal data?

04 Can I ask h89ii to delete my account data?

05 How will I know if the legal terms change?

06 What happens to my GoPay transaction logs if I close my account?

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